From the first contact to the end, your team has been most helpful in assisting us finding our new home. Having only 5 days to search, look, choose and complete the purchase of a house, we expected a stressful experience. However, it turned out to be a smooth event with no problems at all.

We appreciated that you took the time to contact us prior to our arrival to determine our needs, specific requests and get to know us to help us with the search of properties that were adequate for us. This enabled us to focus on properties that matched our need. We appreciate that your team, planned everything from beginning to end for us (from the listings visited, inspection booking to the legal representation).

From the moment, we stepped in your office, we felt that we were in the hands of dedicated and caring professionals. Special thanks to Tim. He has gone beyond the call of duty, was professional and most helpful in not only finding a house, but in educating us on essential information about the area. We will definitely refer our team to our friends and co-worker. You made this House Hunting Trip a piece a cake..... We can't say thank you enough.

This is a letter of referral that we hope will provide your future prospective clients with the confidence that they are hiring the best of top notch real estate sales representatives. Our experience with your firm was extremely satisfying and exceeded our expectations. You were strongly recommended by clients who are friends of ours, and we were not disappointed! It also set our minds at ease knowing Martels were knowledgeable and compliant with IRP procedures and policies.

Your level of expertise in all areas is second to none. We were impressed by your courteous and caring staff, the speedy responses to our questions by long distance even before our arrival, and your overall expert knowledge of the market. We always felt you were making us your priority and that we had your undivided attention. We felt confident we were on the right track at all times. Decision making was made easy by the extensive research you had on hand regarding market trends, appropriate home prices in the applicable areas, and information about the quality of workmanship by local builders and contractors we should expect.

The negotiation phase was flawless, largely due to your familiarity with other realtors, knowing what to say and how to represent our interests, and your overall very positive “can do” attitude throughout the whole process. Equally important was your ability to recommend other service providers - inspectors, lawyers and insurance firms. They were not only participants compliant with IRP procedures and policies, they were completely competent and trustworthy

We recently bought and sold through The Martels. They are hard working, friendly, knowledgeable and professional. Jacques and Lucie were extremely Patient with us while we searched for our new home. They never pressured us into a decision even though we had searched for almost a year.

Jacques and Lucie cares about all aspects of client’s interest and go well out of their way to get the best results for their clients. The whole Martel Team is always on top of everything; they disclosed all information upfront and were very easy to deal with. They were always there to answer our many questions. We would recommend them to our family and friends

Nous aimerions profiter le l’occasion pour exprimer notre sincère gratitude et appréciation à toute votre équipe pour un service offert d’une qualité sans reproche qui ne se compare en rien avec tout ce qui peut se faire en terme de service aux clients. Nous avons vraiment adoré votre attitude positive, votre compréhension, votre constant désir de nous aider et de nous satisfaire et surtout le fait que vous nous avez traités avec un respect digne de mention.

 Nous savons bien que nos exigences et besoins vous aient offert un plus grand challenge que vous avez surmonté avec brio. Malgré le fait que nous étions plus inquiets vis-à-vis les obstacles rencontrés avec les différentes offres reçues et qui par la suite ne se concrétisaient pas, vous avez continué à garder confiance et à nous rassurer que vous alliez vendre notre maison à notre entière satisfaction et vous avez tenu votre parole complètement.

 Nous sommes vraiment impressionnés de toute votre équipe, de votre professionnalisme et des outils mis à notre disposition afin de suivre l’évolution constante du processus de vente et des visites. Que ce soit votre site Internet facile à suivre et extrêmement complet, vos documents papiers, votre système de commentaires suite aux visites des agents, votre système d’avertissements par téléphones et courriels pour les visites, les mises à jour constants sur la situation de la vente et finalement les indications de mise en marché de maisons semblables dans notre coin. Votre expérience, vos connaissances et votre leadership dans le domaine immobilier sont tout simplement remarquables et se reflètent positivement dans le service offert à nous les clients.

 Merci encore mille fois pour votre coopération et il nous fera grandement plaisir de continuer à vanter les mérites de votre équipe et de recommander à tous nos parents, amis et collègues qui désirent vendre ou acheter à Ottawa, de vous appeler sans hésitation. Vous êtes définitivement « L’ÉQUIPE » par excellence. N’hésitez surtout pas à utiliser nos noms et cette lettre pour vos publicités ou autres documents.