From the first contact to the end, your team has been most helpful in assisting us finding our new home. Having only 5 days to search, look, choose and complete the purchase of a house, we expected a stressful experience. However, it turned out to be a smooth event with no problems at all.

We appreciated that you took the time to contact us prior to our arrival to determine our needs, specific requests and get to know us to help us with the search of properties that were adequate for us. This enabled us to focus on properties that matched our need. We appreciate that your team, planned everything from beginning to end for us (from the listings visited, inspection booking to the legal representation).

From the moment, we stepped in your office, we felt that we were in the hands of dedicated and caring professionals. Special thanks to Tim. He has gone beyond the call of duty, was professional and most helpful in not only finding a house, but in educating us on essential information about the area. We will definitely refer our team to our friends and co-worker. You made this House Hunting Trip a piece a cake..... We can't say thank you enough.

This is a letter of referral that we hope will provide your future prospective clients with the confidence that they are hiring the best of top notch real estate sales representatives. Our experience with your firm was extremely satisfying and exceeded our expectations. You were strongly recommended by clients who are friends of ours, and we were not disappointed! It also set our minds at ease knowing Martels were knowledgeable and compliant with IRP procedures and policies.

Your level of expertise in all areas is second to none. We were impressed by your courteous and caring staff, the speedy responses to our questions by long distance even before our arrival, and your overall expert knowledge of the market. We always felt you were making us your priority and that we had your undivided attention. We felt confident we were on the right track at all times. Decision making was made easy by the extensive research you had on hand regarding market trends, appropriate home prices in the applicable areas, and information about the quality of workmanship by local builders and contractors we should expect.

The negotiation phase was flawless, largely due to your familiarity with other realtors, knowing what to say and how to represent our interests, and your overall very positive “can do” attitude throughout the whole process. Equally important was your ability to recommend other service providers - inspectors, lawyers and insurance firms. They were not only participants compliant with IRP procedures and policies, they were completely competent and trustworthy

We recently bought and sold through The Martels. They are hard working, friendly, knowledgeable and professional. Jacques and Lucie were extremely Patient with us while we searched for our new home. They never pressured us into a decision even though we had searched for almost a year.

Jacques and Lucie cares about all aspects of client’s interest and go well out of their way to get the best results for their clients. The whole Martel Team is always on top of everything; they disclosed all information upfront and were very easy to deal with. They were always there to answer our many questions. We would recommend them to our family and friends

Nous aimerions profiter le l’occasion pour exprimer notre sincère gratitude et appréciation à toute votre équipe pour un service offert d’une qualité sans reproche qui ne se compare en rien avec tout ce qui peut se faire en terme de service aux clients. Nous avons vraiment adoré votre attitude positive, votre compréhension, votre constant désir de nous aider et de nous satisfaire et surtout le fait que vous nous avez traités avec un respect digne de mention.

 Nous savons bien que nos exigences et besoins vous aient offert un plus grand challenge que vous avez surmonté avec brio. Malgré le fait que nous étions plus inquiets vis-à-vis les obstacles rencontrés avec les différentes offres reçues et qui par la suite ne se concrétisaient pas, vous avez continué à garder confiance et à nous rassurer que vous alliez vendre notre maison à notre entière satisfaction et vous avez tenu votre parole complètement.

 Nous sommes vraiment impressionnés de toute votre équipe, de votre professionnalisme et des outils mis à notre disposition afin de suivre l’évolution constante du processus de vente et des visites. Que ce soit votre site Internet facile à suivre et extrêmement complet, vos documents papiers, votre système de commentaires suite aux visites des agents, votre système d’avertissements par téléphones et courriels pour les visites, les mises à jour constants sur la situation de la vente et finalement les indications de mise en marché de maisons semblables dans notre coin. Votre expérience, vos connaissances et votre leadership dans le domaine immobilier sont tout simplement remarquables et se reflètent positivement dans le service offert à nous les clients.

 Merci encore mille fois pour votre coopération et il nous fera grandement plaisir de continuer à vanter les mérites de votre équipe et de recommander à tous nos parents, amis et collègues qui désirent vendre ou acheter à Ottawa, de vous appeler sans hésitation. Vous êtes définitivement « L’ÉQUIPE » par excellence. N’hésitez surtout pas à utiliser nos noms et cette lettre pour vos publicités ou autres documents.

I thought it was a gimmick!

But then they sat with me & explained that this Guarantee is merely to hold themselves accountable to the sale of my home and to relieve me all from my financial stresses having already bought a new home. Martels Real Estate gave me an offer on mine to give me the peace of mind knowing I had a backup plan.

The Martels guaranteed a couple’s homes so they could buy ours!

They explained to us that they don’t only put a for sale sign like all the other realtors. Instead, they are proactive and open the door to 70% more buyers because they will buy the home of any buyer out there. They were not kidding! They bought a couple’s homes so they could buy ours.

They did guarantee the sale of my home!

The Martels guaranteed the sale of my home at 95% of market value. I ended up getting more that the market value, I received 100% of the asking price.

I just wanted to take this opportunity to thank you for the excellent service you and your team provided during the sale of our house on Old Montreal Road.

This is our 5th house sale over the past 12 years and your team has been by far the best realtors we have ever dealt with. We have found in the past that our homes were not marketed very well and communication only happened when someone wanted us to drop our price. This was not the case with your team, we can clearly see that our home was marketed in many different locations and your feature sheets were very presentable.

You and your team kept us updated every step of the way and it was very clear that you were working for what was best for us as your client.

“Having experienced previous moves due to military postings we knew it critical to find the best fit for us, in terms of realtor. We found that fit with the Martels whose professional team was clearly experienced, professional and responded to our goal of ensuring the best sale price given the current market, in a focussed manner. Their strategy? List at an "interesting" market value, create high demand by pausing before scheduling viewings and designate a separate date to entertain offers. It definitely worked! We received 104% of our asking price!

We appreciated their Ottawa market savvy tips on how to prepare our home for sale, thought the feature sheet was well composed and, in particular, found their electronic feedback system, direct from other realtors, to be most helpful!

During this time we must admit to having one regret ... the Martel Team had not been the ones to help us buy our property, in the first place.

Thank you to the Martels for a job well done! ”

R. Clark & T. Mills-Clark

“We had already purchased through the Martels a couple of years back and our experience was very positive. So, when the time came to sell our home in Ottawa, we naturally thought of them. We listed with the Martels and ended up getting $20,000 more than what we had expected! Thank you for exceeding our expectations, again.”

G. & G. Cryderman

"The Martels sold my home for $30,000 more than what I thought it was worth. We didn't think that the value for $400,000 was actually there. Lucie convinced us that is was, based on us doing some upgrades. She was right and we appreicated that so very much. We trusted her judgement and she was bang on!  

Thanks for your help and assistance in the past. All the best."

M. Gendron & S. Jonasson Ottawa, ON

“We were here for our house hunting trip and we used the Martels as our representatives. On our 2nd full day of visiting houses, we found the house on which we wanted to make an offer. Our agent felt the house was overpriced and advised us to make a lower offer. After the seller countered with their firm price, we were ready to accept, but our agent talked to the seller's representative and managed to negotiate another 2,500$ off the purchase price! We got the house we wanted for 9,500$ less that their asking price! Thank you for all your help, we are very happy with the outcome!”

Richard & Taline Y.

R. & G. Fortier

"We had already purchased and sold through the Martels before. We did not hesitate to call them back this time around for our next purchase and sale. Although it took more time to sell our principal property, we always felt the support from everyone, we still got guidance as to what our game plan was and we were still marketed to the maximum. The house we had purchased earlier ended up being the one we decided to sell in the end. It sold within 1 week and for 100% of our asking price! The Martel Team were fabulous and very supportive. We could not ask for a better team to represent us and our needs. And should we decide to sell again in the future, we would not hesitate to use them again."

C. & L. Major